Terms and Conditions 20bet

1Introduction

Welcome to 20bet. These Terms and Conditions ("Agreement") govern your use of the 20bet platform, accessible via our official website at 20bet.cx as well as the 20bet mobile app for Android and iOS.

By registering an account, making a deposit, or using any part of our platform, you agree to be bound by all terms stated in this document. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

These terms apply together with Privacy Policy and Responsible Gaming Policy ours, both of which are considered part of the overall agreement between you and 20bet.

2Member Eligibility

To register and use the 20bet platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Not a citizen or resident of any country that blacklists online gambling services.
• Not currently under a self-exclusion period from any gambling platform.
• Acting in a personal capacity — not as an agent or representative of a third party.
• Having full legal capacity to enter into binding agreements.

20bet reserves the right to request verification documents at any time to confirm player eligibility. Accounts found not meeting these eligibility requirements will be suspended immediately.

3Account Registration

When registering a 20bet account, you are required to provide accurate, complete, and up-to-date information. The details you need to supply include:

• Full name as shown on your identity card or passport.
• An active email address that belongs to you.
• A valid Malaysian mobile phone number.
• Exact date of birth for age verification purposes.
• A strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.

Each player is only permitted one account only. Duplicate accounts found will be suspended without notice, and all balances and bonuses in those accounts may be forfeited. If you have forgotten your password or are having trouble logging in, please contact our support team — do not open a new account.

Your account password is entirely your responsibility. 20bet will not be liable for any losses arising from your failure to keep your login credentials secure. We recommend enabling two-factor authentication (2FA) for added security.

4Deposit & Payment

20bet supports a variety of deposit methods suited for players in Malaysia, including direct bank transfer (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank), Touch 'n Go eWallet, GrabPay, and selected cryptocurrencies.

• All deposits must be made using a payment method registered in your own name.
• Depositing using another person's bank account or e-wallet is strictly prohibited.
• The minimum deposit amount is RM 30 for bank transfers and e-wallets.
• 20bet does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• Funds will be credited to your 20bet account within 1 to 5 minutes after payment confirmation.

If your deposit is not credited within the stated timeframe, contact our customer support with proof of payment and your transaction reference number. Our team will investigate and resolve the issue within 24 hours.

5Fund Withdrawal

20bet is committed to processing all valid withdrawals promptly and without unnecessary complications. The following withdrawal terms apply:

• The minimum withdrawal amount is RM 50.
• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the 20bet account.
• KYC verification must be completed before your first withdrawal is approved.
• Withdrawals to e-wallets are typically processed within 3 to 15 minutes.
• Withdrawals to bank accounts are processed within 1 to 6 hours on business days.
• If you have received a bonus, the associated rollover requirements must be fully met before a withdrawal is permitted.

20bet reserves the right to request additional documents for security verification purposes before approving large withdrawals. This is a protective measure for players, not an obstacle. The process is typically completed within 24 hours.

6Bonus & Promotions

20bet offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive VIP offers. All bonuses are subject to the following terms:

• Each bonus has rollover requirements (wagering requirements) of their own — typically between 10x and 30x the bonus value, depending on the promotion type.
• Bonuses may only be used on eligible games as specified in the relevant promotion terms.
• Each player is entitled to claim each type of bonus once only, unless otherwise stated.
• 20bet reserves the right to void bonuses and associated wins if bonus terms are found to have been abused.
• Bonuses cannot be transferred to another player or directly exchanged for cash.
• All bonus claims must be made within the specified validity period. Expired bonuses will not be reinstated.

Activities considered bonus abuse include placing opposing bets (hedging) to meet rollover requirements without genuine risk, using multiple accounts to claim the same bonus, or any behaviour clearly intended to exploit the 20bet bonus system.

7Betting Rules

All bets placed on the 20bet platform are subject to the relevant game rules. In general, the following terms apply to all bet types:

• Confirmed bets cannot be cancelled or amended, except under conditions specified by 20bet (e.g., cancellation of a sports event).
• Odds displayed are accurate at the time the bet is placed. In the event of a technical error affecting odds display, 20bet reserves the right to void the affected bet.
• Wins are credited to your account automatically once the event or game result is confirmed.
• For sports betting, if an event is postponed by more than 24 hours from its scheduled time, bets may be voided and stakes returned.
• Minimum and maximum betting limits apply to each game and may vary. These limits are visible during the betting process.

20bet uses a certified random number generator (RNG) for all online casino games to ensure fair play. Game outcomes produced by the system are final and cannot be disputed.

8Player Conduct

20bet expects all players to conduct themselves responsibly and ethically while using the platform. The following behaviour is strictly prohibited:

• Using automation software, bots, or scripts to bet or play.
• Attempts to hack, breach, or disrupt 20bet's systems.
• Communicating in a rude, threatening, or disrespectful manner with customer support staff.
• Committing payment fraud such as unjustified chargebacks.
• Colluding with other players in games where collusion is prohibited (e.g., poker).
• Disclosing or distributing confidential platform information to third parties.

Players found to have violated any of these conduct rules risk account suspension or permanent closure, along with forfeiture of their account balance and wins.

9Account Suspension & Closure

20bet reserves the right to suspend or close a player's account at any time for reasonable cause, including:

• Violation of any term in this document.
• Failed identity verification or false information provided during registration.
• Activity suspected of involving fraud or money laundering.
• Instructions from regulatory authorities or law enforcement.
• Account closure request submitted by the player for self-protection purposes.

If your account is suspended for technical or investigative reasons, our team will contact you via your registered email within 48 hours. Valid balances in accounts voluntarily closed by the player will be returned once all conditions have been met.

Players who wish to close their own account for responsible gambling reasons may contact our customer support. We will process the request within 24 hours and ensure the account cannot be reopened during the requested period.

10Privacy & Data Protection

20bet takes every player's privacy seriously. All personal information collected during registration and platform use is stored securely using 256-bit SSL encryption and will not be shared with any third party without your consent, except:

• Required by law or court order.
• Required for KYC verification purposes with an accredited service provider.
• To prevent suspected fraud or illegal activity.

For full details on how we collect, store, and use your personal data, please read our Privacy Policy our detailed

11Limitation of Liability

20bet provides the platform on an "as-is" basis and makes no guarantee that the platform will always be free from technical disruptions. To the extent permitted by law, 20bet is not liable for:

• Financial losses arising from technical disruptions beyond our control.
• Losses resulting from unauthorised account access due to the player's own negligence.
• Indirect, consequential, or special losses arising from use of the platform.
• Any betting outcome made based on information obtained from external sources.

20bet's total liability to any player under any circumstances shall not exceed the player's net deposit amount in the 30 days preceding the claim.

12Terms Amendment

20bet reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website.

It is your responsibility to check this page periodically to stay informed of the latest terms. The "Updated" date at the top of this page will change whenever an amendment is made.

Continued use of the 20bet platform after any amendments to these terms are published will be considered acceptance of the updated terms. If you do not agree with the latest amendments, you have the right to close your account and withdraw your valid balance.

For any queries related to these terms, please contact our customer support team via live chat on the platform or our official email. We are happy to help and clarify any terms that are unclear.