Privacy Policy 20bet

1Introduction

Welcome to the 20bet Privacy Policy page. This document clearly and transparently explains how we — 20bet, operating through 20bet.cx — collecting, processing, storing, and protecting your personal information while you use our platform.

We understand that privacy is more than a legal document — it is the trust you place in us. That is why 20bet is committed to handling every player's personal data responsibly, transparently, and in line with best practices in the online gambling industry.

This policy applies to all players who register an account, make a deposit, use the 20bet mobile app, or simply browse our website. By continuing to use the 20bet platform, you agree to the terms set out in this Privacy Policy.

2Information We Collect

20bet collects several categories of information to keep the platform running smoothly and to meet regulatory requirements. The following are the types of data we collect:

We only collect data that is strictly necessary. If you do not want your marketing data used for promotional purposes, you can opt out via your account settings or by contacting our support team.

3How We Use Your Data

Every piece of data collected is used for a legitimate and defined purpose. 20bet uses your personal information for the following:

• Account management — registering, verifying, and maintaining your player account.
• Transaction processing — processing deposits and withdrawals quickly and securely.
• KYC Compliance — verifying player identity and age in accordance with regulatory requirements.
• Fraud prevention — detecting and blocking suspicious or unauthorised activity on accounts.
• Service communications — sending important notifications about your account, transactions, and platform updates.
• Customer Support — resolving enquiries and complaints more effectively.
• Platform improvements — analysing usage patterns to improve your gaming experience.
• Relevant promotions — offering bonuses and promotions tailored to your playing habits, if you have consented to receive them.

4Sharing Information with Third Parties

20bet does not sell, rent, or disclose your personal data to third parties without a legitimate basis. However, in certain situations, we may need to share information with the following parties:

• Payment service providers — banks, card processing companies, e-wallet operators, and cryptocurrency platforms involved in your transactions.
• Identity verification providers — recognised third-party KYC companies for document verification purposes.
• Regulatory authorities — if required by Malaysian law or a valid court order.
• Anti-fraud agencies — to protect players and the platform from illegal activity.
• Technical infrastructure providers — cloud computing and cybersecurity providers that help maintain platform stability.

All third parties we work with are bound by strict data protection agreements and are prohibited from using your information for any purpose other than what is specified in those agreements.

5Data Security

The security of your personal data is a responsibility we take very seriously. The protective measures implemented by 20bet include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Hashed password storage — your password is never stored in plain text.
• Two-factor authentication (2FA) — available to all accounts as an additional security layer.
• 24/7 Monitoring by our cybersecurity team to detect any unauthorised access attempts.
• Regular security audits by independent third parties to ensure our systems continuously meet the latest standards.
• Internal access controls — only staff who require specific data to perform their duties are permitted to access it.

6Cookies & Tracking Technologies

20bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies — collecting information on how players use the platform to help us improve our services.
• Functional Cookies — remembering your preferences such as language and display settings for a more comfortable experience.
• Analytics Cookies — helps us understand overall usage patterns for product development purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the 20bet platform.

7Your Rights as a Player

As a 20bet player, you have certain rights regarding your personal data. We fully respect these rights and will process every request promptly:

To submit any request relating to the rights above, please contact our customer support team. We will process your request within 7 working days.

8Children's Data Protection

The 20bet platform is intended exclusively for users who are of age 18 years and above. We do not knowingly collect or process personal data from individuals under the age of majority.

If we discover that personal data of a person under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. If you believe a minor has registered an account on our platform, please contact us immediately.

9International Data Transfers

In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. This includes countries where our cloud infrastructure providers and technology partners operate.

In all cases of international data transfers, 20bet ensures that:

• The recipient country maintains an adequate level of data protection, or
• Appropriate contractual agreements have been put in place with data recipients to ensure a level of protection equivalent to our own standards, and
• The transfer complies with all applicable data protection laws.

Financial data related to Malaysia transactions is processed through local channels that comply with Bank Negara Malaysia and local financial regulatory requirements.

10Amendments to the Privacy Policy

20bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 7 days.
• Sending email notifications to all registered players for changes that materially affect their privacy rights.

It is your responsibility to review this page periodically. Continued use of the 20bet platform after amendments are published constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the 20bet platform — the fastest way to get help.
• Support Email: [email protected] — we aim to respond within 24 hours on business days.
• FAQ Section: Visit page FAQ for answers to frequently asked questions.

Our data protection team is ready to assist and committed to resolving every enquiry with transparency and full accountability. We value the trust you place in 20bet.